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Attitude and commitment

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 March 1991

Abstract

How many times have we returned goods due to shoddy workmanship, bitterly complaining at the time lost and expense taken, not to mention the frustration and disappointment? How often do we avoid shops due to an assistant's off‐hand manner?

Citation

COWGILL, S. (1991), "Attitude and commitment", Managing Service Quality: An International Journal, Vol. 1 No. 3, pp. 127-128. https://doi.org/10.1108/eb006135

Publisher

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MCB UP Ltd

Copyright © 1991, MCB UP Limited