Erratum

Abstract

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/eb002888. When citing the article, please cite: Robert Johnston, (1987), “A Framework for Developing a Quality Strategy in a Customer Processing Operation”, International Journal of Quality & Reliability Management, Vol. 4 Iss 4 pp. 37 - 46.

Citation

(1988), "Erratum", International Journal of Health Care Quality Assurance, Vol. 1 No. 2, pp. 23-28. https://doi.org/10.1108/eb006070