A Review of the Issues Involved in Quality Improvement
International Journal of Quality & Reliability Management
ISSN: 0265-671X
Article publication date: 1 May 1988
Abstract
A three‐year study, partly funded by the Quality, Design and Education Division of the Department of Trade and Industry, has been carried out on the general subject of quality improvement. As part of this work a literature survey of the English language papers was conducted on such issues as the effects of international competition, the nature of quality management, organisations and change, leadership, how companies set about quality improvement and supplier development. In order to examine topics pertinent to the research subject, the search covered not only the general literature on quality management but also the literature on corporate strategy, marketing, organisational psychology and operations management. The main findings from the literature search are presented and guidance is provided on some authoritative reading on quality improvement.
Keywords
Citation
Lascelles, D.M. and Dale, B.G. (1988), "A Review of the Issues Involved in Quality Improvement", International Journal of Quality & Reliability Management, Vol. 5 No. 5, pp. 76-94. https://doi.org/10.1108/eb002920
Publisher
:MCB UP Ltd
Copyright © 1988, MCB UP Limited