Cost of Quality in Service Industries

Abstract

Discussing quality as a series of customer‐supplier relationships, the writer shows the need for cost of quality evaluation in service industries and outlines the differences between cost of quality evaluation in service and other industries. The use of cost of quality as a tool for quality improvement is discussed.

Citation

Asher, J.M. (1988), "Cost of Quality in Service Industries", International Journal of Quality & Reliability Management, Vol. 5 No. 5, pp. 38-46. https://doi.org/10.1108/eb002917