Reliability Concepts Applied to Service Industries

Abstract

This article sets out to prove that the basic concepts and techniques of reliability engineering, which are normally applied to material products, can also be applied effectively to intangible services. It deals in some detail with the power and communication industries and refers also to government.

Citation

Hashim, M. (1984), "Reliability Concepts Applied to Service Industries", International Journal of Quality & Reliability Management, Vol. 1 No. 1, pp. 39-50. https://doi.org/10.1108/eb002822