INTERPERSONAL SKILLS — SOME NEW APPROACHES

Abstract

In my discussions with managers, they have indicated that the key skills they need to develop are how to be more effective in meetings. A major aspect of this is how to understand and respond effectively. This I call conversation control. This is a skill that can be developed through training. This article shows some of the methods that can be used. As a starting point, conversation control means controlling your own conversation rather than controlling other people's. A major skill in conversation control is knowing when to concentrate on the problem and when to offer a solution. Too often, people fail because they offer solutions before they understand the problem. Knowing how to manage the understanding of problems and the development of solutions is a key conversational skill. This article will therefore introduce the following important issues:

Citation

Margerison, C.J. (1988), "INTERPERSONAL SKILLS — SOME NEW APPROACHES", Journal of European Industrial Training, Vol. 12 No. 6, pp. 12-16. https://doi.org/10.1108/eb002256