The Supervisor is one of the most significant employees in an organisation. He is in reality the first level of management with the closest interface with the bulk of the staff, yet regrettably he is often not given the status or support which is needed to make him truly effective. Supervisors' jobs are not easy, whether in production or in the office. They can find themselves in somewhat isolated positions. They are no longer an operative, but equally they do not regard themselves — nor are they usually regarded — as managers; yet they are doing a management job: getting results by motivating people, planning and scheduling work, so that tasks can be accomplished and targets met. To do this they have to call on the same kind of skills as managers, although on a different scale.
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