Quality: The Competitive Edge

Abstract

The results of a survey of employee perceptions of quality management practices in smaller business firms were compared with the five dimensions of an earlier research—backed quality management programme. The findings have led to the suggestion of a Quality Management Action Plan which can provide a competitive edge.

Citation

Ross, J.E. and Klatt, L.A. (1986), "Quality: The Competitive Edge", Management Decision, Vol. 24 No. 5, pp. 12-15. https://doi.org/10.1108/eb001413