(2008), "Communication interventions make a difference in conversations between physicians and patients: a systematic review of the evidence", Clinical Governance: An International Journal, Vol. 13 No. 2. https://doi.org/10.1108/cgij.2008.24813bae.012Download as .RIS
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Communication interventions make a difference in conversations between physicians and patients: a systematic review of the evidence
Article Type: Reviews of effectiveness From: Clinical Governance: An International Journal, Volume 13, Issue 2.
J.K. Rao, L.A. Anderson, T.S. Inui and R.M. FrankelMedical Care 2007Vol. 45pp. 340-49
This review assessed interventions to improve communication between patients and doctors. The interventions used in the included studies were classified as information (instructions to change behaviour, e.g. written instructions, leaflets, readings, case reviews, lectures), feedback (critique of behaviour in writing or in person), modelling (demonstration of the behaviour in written models, in person or as videotapes) and practice (rehearsal of the behaviour as coaching sessions and role play). The authors concluded that communication interventions can improve communication behaviour although most studies involved doctors or patients, not both. The review possibly overemphasises positive results and many of the interventions are not feasible for everyday practice.
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