The San Diego City Schools: Enterprise Resource Planning Return on Investment

Kellogg School of Management Cases

ISSN: 2474-6568

Publication date: 20 January 2017


The case teaches students how to analyze ROI for a large enterprise IT system in nonprofit or government organizations. Financial ROI is applicable for the hard cost benefits but some benefits are more difficult to quantify, and students learn how to factor these into the decision making as well. In addition, organizational change can be particularly challenging in the government or nonprofit context; the case enables a discussion of strategies for workforce re-deployment in these settings.



Jeffery, M., Kulick, N., Riitters, T., Abbott, S., Papp, D., Schad, T., Wallace, J. and Wiemann, J. (2017), "The San Diego City Schools: Enterprise Resource Planning Return on Investment", Kellogg School of Management Cases.

Download as .RIS



Kellogg School of Management

Copyright © 2006, The Kellogg School of Management at Northwestern University

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.