The case teaches students how to analyze ROI for a large enterprise IT system in nonprofit or government organizations. Financial ROI is applicable for the hard cost benefits but some benefits are more difficult to quantify, and students learn how to factor these into the decision making as well. In addition, organizational change can be particularly challenging in the government or nonprofit context; the case enables a discussion of strategies for workforce re-deployment in these settings.
Jeffery, M., Kulick, N., Riitters, T., Abbott, S., Papp, D., Schad, T., Wallace, J. and Wiemann, J. (2017), "The San Diego City Schools: Enterprise Resource Planning Return on Investment", Kellogg School of Management Cases. https://doi.org/10.1108/case.kellogg.2016.000363Download as .RIS
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