TY  - JOUR
AB  - After the company's first aviation fatality, Southwest Airlines's CEO is faced with new and difficult decisions. The alacrity and compassion that characterized the company's response serves as a paradigm for any organization facing a future crisis situation.To teach students how to manage a crisis situation.
VL  - 
IS  - 
SN  - 2474-6568
DO  - 10.1108/case.kellogg.2016.000310
UR  - https://doi.org/10.1108/case.kellogg.2016.000310
AU  - Diermeier Daniel
AU  - Heinze Justin
PY  - 2017
Y1  - 2017/01/01
TI  - Southwest Airlines Flight 1248 (A)
T2  - Kellogg School of Management Cases
PB  - Kellogg School of Management
SP  - 1
EP  - 5
Y2  - 2024/04/26
ER  -