Quality Wireless (A): Call Center Performance

Kellogg School of Management Cases

ISSN: 2474-6568

Publication date: 20 January 2017

Abstract

To develop an understanding of process capability and how an improvement can be statistically validated. To understand the “check” phase of the plan-do-check-act cycle of Deming, using basic statistical principles.

Keywords

Citation

Chopra, S. (2017), "Quality Wireless (A): Call Center Performance", Kellogg School of Management Cases. https://doi.org/10.1108/case.kellogg.2016.000269

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Kellogg School of Management

Copyright © 2006, The Kellogg School of Management at Northwestern University

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