TY  - JOUR
AB  - PageWell, an e-reading platform provider, was preparing to launch PageWell 2.0 to the larger full-time MBA student market after a successful trial of PageWell 1.0 in Executive MBA (EMBA) classes at the Kellogg School of Management. Research had shown that full-time MBA students would be very interested in using products that allowed electronic access to course materials everywhere and across many platforms and that allowed electronic note-taking and storage. To better understand this user group, PageWell conducted a market research survey of students, faculty, and administrators to gauge their needs, preferences, and potential interest in the PageWell product. The study revealed that MBA student usage patterns, scenarios, and behavior varied significantly from EMBA student needs and perceptions. PageWell now had the task of prioritizing the product requirements and recalibrating the market requirements document to more accurately reflect student needs and thus create a viable productAfter students have analyzed the case, they will be able to:Use customer feedback to help define requirements for a new productUnderstand the role of personas and scenarios in defining requirementsUnderstand how to use scenarios and scenario templates to derive scenario implementation requirementsUnderstand how to prioritize scenarios based on customer, company, and competitive criteriaWrite a market requirements document for a next-version technology produc
VL  - 
IS  - 
SN  - 2474-6568
DO  - 10.1108/case.kellogg.2016.000253
UR  - https://doi.org/10.1108/case.kellogg.2016.000253
AU  - Sawhney Mohanbir
AU  - Goodman Pallavi
PY  - 2017
Y1  - 2017/01/01
TI  - PageWell 2.0: Using Customer Research for Product Development
T2  - Kellogg School of Management Cases
PB  - Kellogg School of Management
SP  - 1
EP  - 27
Y2  - 2024/04/20
ER  -