Outsourcing at Office Supply Inc.

Kellogg School of Management Cases

ISSN: 2474-6568

Publication date: 20 January 2017


Students will: Understand the strategic context of IT outsourcing and when it will benefit a firm; Understand IT infrastructure outsourcing and management issues such as personnel reductions and organizational change; Learn which outsourcing pricing model is the best fit for a project; Create a rigorous cost-benefit financial analysis and ROI model for IT infrastructure outsourcing; Analyze the model and learn how to financially engineer the deal to be a win-win for the outsourcer and client.



Jeffery, M., Anfield, J. and Bhowmick, S. (2017), "Outsourcing at Office Supply Inc.", Kellogg School of Management Cases. https://doi.org/10.1108/case.kellogg.2016.000252

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