TY - JOUR AB - Museum XYZ built a beautiful facility in a large, Midwestern city. However, after opening to much acclaim, attendance began to fall off, finances were in a shambles, and there appeared to be a leadership void. The board hired two consultants to conduct a review to pinpoint the issues. This case discusses what the consultants learned, and the teaching note discusses what the board decided to do with the information.To showcase the sometimes difficult decisions that nonprofit boards of directors face, including: the importance of defining an organization's mission and its stakeholders, the value of strategic planning, managing large-scale financial issues, establishing professional and lay leadership, successfully raising funds for purposes that further the mission, and managing change and organizational transformation. VL - IS - SN - 2474-6568 DO - 10.1108/case.kellogg.2016.000224 UR - https://doi.org/10.1108/case.kellogg.2016.000224 AU - Donnelly Anne Cohn PY - 2017 Y1 - 2017/01/01 TI - Museum XYZ, Major City, USA T2 - Kellogg School of Management Cases PB - Kellogg School of Management SP - 1 EP - 5 Y2 - 2024/04/19 ER -