TY  - JOUR
AB  - Mobile C.A.R.E. Foundation is a Chicago-based nonprofit that provides chronic asthma care to inner-city public school students using a community outreach model. The organization faces a lot of uncertainty in future funding, and executive director Steve Samuelson wants to undertake an operational improvement drive. Samuelson now faces the challenge of deciding which operational metrics most closely correlate with the organization's mission metrics and also have the usual desirable properties of process measures: actionable, real-time, and disaggregate.To sensitize students to the challenges in linking mission metrics of a nonprofit organization to its operational performance measures.
VL  - 
IS  - 
SN  - 2474-6568
DO  - 10.1108/case.kellogg.2016.000214
UR  - https://doi.org/10.1108/case.kellogg.2016.000214
AU  - Deo Sarang
AU  - Smilowitz Karen
AU  - Asvatanakul Theppan
AU  - Scheinesson John
AU  - Stuewer Kerry
AU  - Kim Jason
AU  - Samuelson Steven
PY  - 2017
Y1  - 2017/01/01
TI  - Mobile C.A.R.E.
T2  - Kellogg School of Management Cases
PB  - Kellogg School of Management
SP  - 1
EP  - 23
Y2  - 2024/09/22
ER  -