Maxxed Out: TJX Companies and the Largest-Ever Consumer Data Breach

Kellogg School of Management Cases

ISSN: 2474-6568

Publication date: 20 January 2017


After analyzing and discussing the case, students should be able to:

  • Understand imbedded operational risks

  • Analyze how operational risk decisions are made in a firm

  • Understand the challenges in the electronic payment transmission process, which relies on each participant in the process to operate best-in-class safety systems to ensure the safety of the entire process

  • Recognize the sophistication of IT security threats



Walker, R. (2017), "Maxxed Out: TJX Companies and the Largest-Ever Consumer Data Breach", Kellogg School of Management Cases.

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