Lean Transformation at Global Connect

Kellogg School of Management Cases

ISSN: 2474-6568

Publication date: 20 January 2017


To view a service business as a process and to understand where to find the constraints regarding customer responsiveness (flow time) and sales (throughput). This requires a rather subtle capacity analysis.



Allon, G. and Van Mieghem, J. (2017), "Lean Transformation at Global Connect", Kellogg School of Management Cases. https://doi.org/10.1108/case.kellogg.2016.000181

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