BAT Case: Putting Tech Support on the Fast Track

Kellogg School of Management Cases

ISSN: 2474-6568

Publication date: 20 January 2017

Abstract

To emphasize the impact of priorities and alternative ways of managing capacity, discuss different ways of pricing services--i.e., pay-per-transaction vs. subscription, and demonstrate the basics of the relation between utilization and delay.

Keywords

Citation

Lariviere, M. (2017), "BAT Case: Putting Tech Support on the Fast Track", Kellogg School of Management Cases. https://doi.org/10.1108/case.kellogg.2016.000036

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Kellogg School of Management

Copyright © 2007, The Kellogg School of Management at Northwestern University

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