BAT Case: Putting Tech Support on the Fast Track

Kellogg School of Management Cases

ISSN: 2474-6568

Publication date: 20 January 2017


To emphasize the impact of priorities and alternative ways of managing capacity, discuss different ways of pricing services--i.e., pay-per-transaction vs. subscription, and demonstrate the basics of the relation between utilization and delay.



Lariviere, M. (2017), "BAT Case: Putting Tech Support on the Fast Track", Kellogg School of Management Cases.

Download as .RIS



Kellogg School of Management

Copyright © 2007, The Kellogg School of Management at Northwestern University

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.