Analyzing Low Patient Satisfaction at Herzog Memorial Hospital

Kellogg School of Management Cases

ISSN: 2474-6568

Publication date: 20 January 2017


After analyzing the case, students should be able to:

  • Organize and analyze qualitative data using affinity diagrams

  • Identify priorities using Pareto diagrams

  • Identify which aspects of a problem are (1) within their control to solve, (2) within their influence to solve, or (3) outside their control to solve



Boepple, J. (2017), "Analyzing Low Patient Satisfaction at Herzog Memorial Hospital", Kellogg School of Management Cases.

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