Analyzing Low Patient Satisfaction at Herzog Memorial Hospital

Kellogg School of Management Cases

ISSN: 2474-6568

Publication date: 20 January 2017

Abstract

After analyzing the case, students should be able to:

  • Organize and analyze qualitative data using affinity diagrams

  • Identify priorities using Pareto diagrams

  • Identify which aspects of a problem are (1) within their control to solve, (2) within their influence to solve, or (3) outside their control to solve

Keywords

Citation

Boepple, J. (2017), "Analyzing Low Patient Satisfaction at Herzog Memorial Hospital", Kellogg School of Management Cases. https://doi.org/10.1108/case.kellogg.2016.000015

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Publisher

:

Kellogg School of Management

Copyright © 2013, The Kellogg School of Management at Northwestern University

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