TY  - JOUR
AB  - TourAmerica is negotiating a master contract with Voyager Inn International (Bethesda) for hotel rooms during the 1995 tourist season. Issues under consideration include number of rooms during peak, mid-, and off-periods, room rates, breakfast prices, and the cost of ancillary services. While the hotel manager is evaluated on the basis of several criteria, including adjusted daily rates, occupancy rates, and food and beverage profitability, and is also provided with a utility scheme to facilitate trade-offs among the criteria, TourAmerica uses an effective cost per registrant (adjusted for intangibles). These two approaches provide an opportunity to contrast measurement schemes and to justify the use of utility functions. This case is a role-play exercise and must be used in conjunction with “Voyager Inn International” (UVA-QA-0463).
VL  - 
IS  - 
SN  - 2474-7890
DO  - 10.1108/case.darden.2016.000329
UR  - https://doi.org/10.1108/case.darden.2016.000329
AU  - Clyman Dana R.
AU  - Frey Sherwood C.
PY  - 2024
Y1  - 2024/01/01
TI  - TourAmerica
T2  - Darden Business Publishing Cases
PB  - University of Virginia Darden School Foundation
SP  - 1
EP  - 10
Y2  - 2024/04/19
ER  -