The Wonderful World of Human Resources at Disney

Darden Business Publishing Cases

ISSN: 2474-7890

Publication date: 20 January 2017


The case opens with an interaction between a young Animal Kingdom Lodge guest and an employee (or cast member as the company refers to employees). There were many different ways the exchange could have unfolded yet the experience was magical for the youngster. What made this exchange a memorable experience for this young guest? Would Walt Disney have been surprised?”



Isabella, L. and Yemen, G. (2017), "The Wonderful World of Human Resources at Disney", Darden Business Publishing Cases.

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University of Virginia Darden School Foundation

Copyright © 2013 by the University of Virginia Darden School Foundation, Charlottesville, VA. All rights reserved.

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