Progressive Insurance Concierge Program

Darden Business Publishing Cases

ISSN: 2474-7890

Publication date: 20 January 2017


Progressive Insurance Company is considering the rollout of a new level of service in the Maryland area. Students are given the opportunity to understand the new service and assess its fit with Progressive's business. Students must also determine a staffing plan for the new center.



Parvaiz, O. and Weiss, E. (2017), "Progressive Insurance Concierge Program", Darden Business Publishing Cases.

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