TY  - JOUR
AB  - This case requires a decision on the possible consolidation of three Midwest business-travel centers. Significant cost savings in service representatives can be achieved by combining the front-end (booking) operations. The sensitivity of cost to service-productivity levels and customer waiting time is also explored. This case and related materials can be used as part of the Workforce Planning Module.
VL  - 
IS  - 
SN  - 2474-7890
DO  - 10.1108/case.darden.2016.000195
UR  - https://doi.org/10.1108/case.darden.2016.000195
AU  - Davis Edward W.
AU  - Colley John L.
PY  - 2017
Y1  - 2017/01/01
TI  - Megacard Corporation
T2  - Darden Business Publishing Cases
PB  - University of Virginia Darden School Foundation
SP  - 1
EP  - 8
Y2  - 2024/05/05
ER  -