Megacard Corporation

Darden Business Publishing Cases

ISSN: 2474-7890

Publication date: 20 January 2017


This case requires a decision on the possible consolidation of three Midwest business-travel centers. Significant cost savings in service representatives can be achieved by combining the front-end (booking) operations. The sensitivity of cost to service-productivity levels and customer waiting time is also explored. This case and related materials can be used as part of the Workforce Planning Module.



Davis, E. and Colley, J. (2017), "Megacard Corporation", Darden Business Publishing Cases.

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University of Virginia Darden School Foundation

Copyright © 1993 by the University of Virginia Darden School Foundation, Charlottesville, VA. All rights reserved.

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