TY  - JOUR
AB  - This case describes an award-winning quality-management program. The dilemma facing Marshall Bowden, manager of Operations, concerns the selection of a process for the manufacture of night-vision goggles. One choice would require planned rework, which would cost less than the choice requiring the least rework or the most costly option. The low-cost option runs exactly counter to the philosophy that won the division its achievement awards. Videotape #8223, “Tim Reid,” is designed for use with this case.
VL  - 
IS  - 
SN  - 2474-7890
DO  - 10.1108/case.darden.2016.000171
UR  - https://doi.org/10.1108/case.darden.2016.000171
AU  - Weiss Elliott N.
AU  - Dameron Tayloe M.
PY  - 2017
Y1  - 2017/01/01
TI  - ITT Defense: Electro Optical Products Division
T2  - Darden Business Publishing Cases
PB  - University of Virginia Darden School Foundation
SP  - 1
EP  - 15
Y2  - 2024/04/16
ER  -