This case describes an award-winning quality-management program. The dilemma facing Marshall Bowden, manager of Operations, concerns the selection of a process for the manufacture of night-vision goggles. One choice would require planned rework, which would cost less than the choice requiring the least rework or the most costly option. The low-cost option runs exactly counter to the philosophy that won the division its achievement awards. Videotape #8223, “Tim Reid,” is designed for use with this case.
CitationDownload as .RIS
University of Virginia Darden School Foundation
Copyright © 1992 by the University of Virginia Darden School Foundation, Charlottesville, VA. All rights reserved.