TY  - JOUR
AB  - This case is about the history, achievements, and problems of a uniquely run medical institution. It has become an award-winning, world-class institution through emphasis on and nurturing of talented, hard-working, and salaried doctors; a culture of excellence and innovation; and teamwork. In recent years, as competition for patients grew, funding and reimbursement diminished, and patients demanded better service, the center has had to find ways to provide better patient service in order to maintain its competitive edge.
VL  - 
IS  - 
SN  - 2474-7890
DO  - 10.1108/case.darden.2016.000073
UR  - https://doi.org/10.1108/case.darden.2016.000073
AU  - Horniman Alexander B.
AU  - Locklear Kent
PY  - 2017
Y1  - 2017/01/01
TI  - Cleveland Clinic Heart Center: A Legacy of Excellence
T2  - Darden Business Publishing Cases
PB  - University of Virginia Darden School Foundation
SP  - 1
EP  - 11
Y2  - 2024/04/24
ER  -