TY - JOUR AB - VL - 17 IS - 5 SN - 1463-7154 DO - 10.1108/bpmj.2011.15717eaa.001 UR - https://doi.org/10.1108/bpmj.2011.15717eaa.001 AU - Smolnik Stefan AU - Urbach Nils AU - Fjermestad Jerry L. PY - 2011 Y1 - 2011/01/01 TI - Guest editorial T2 - Business Process Management Journal PB - Emerald Group Publishing Limited Y2 - 2024/05/07 ER -