Keywords
Citation
Ahmad, H. (2008), "Outstanding Paper Award", Business Process Management Journal, Vol. 14 No. 6. https://doi.org/10.1108/bpmj.2008.15714faa.001
Publisher
:Emerald Group Publishing Limited
Copyright © 2008, Emerald Group Publishing Limited
Outstanding Paper Award
Article Type: Awards for Excellence From: Business Process Management Journal, Volume 14, Issue 6
Business process reengineering: critical success factors in higher education
Hartini AhmadProduction and Operations Management Department, Faculty of Technology Management, Universiti UtaraMalaysia, Kedah, MalaysiaArthur FrancisSchool of Management, University of Bradford, Bradford, UKMohamed ZairiECTQM, School of Management, University of Bradford, Bradford, UK
Purpose – The purpose of this paper is to examine the critical success factors of business process reengineering (BPR) in higher education (HE).Design/methodology/approach – Empirical case studies collected from three private higher education institutions in Malaysia, which have embarked on BPR successfully.Findings – Seven factors were found to be critical to BPR implementation success. The factors are teamwork and quality culture, quality management system and satisfactory rewards, effective change management, less bureaucratic and participative, information technology/information system, effective project management and adequate financial resources.Research limitations/implications – The paper provides a framework for future research to explore organisational development in making BPR happen successfully.Originality/value – This research contributes to studies of BPR in HE context, by considering the soft issues in its implementation.
Keywords: Business process reengineering, Critical success factors, Higher education
www.emeraldinsight.com/10.1108/14637150710752344
This paper originally appeared in Volume 13 Number 3, 2007, pp. 451-69, of Business Process Management Journal, Editor: Majed Al-Mashari
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