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Exploratory study of the impact of the supply chain on integrated product-service systems design

Hicham Barrar (Department of Management and Marketing, University Pablo de Olavide, Seville, Spain)
Rocio Ruiz-Benitez (Department of Management and Marketing, University Pablo de Olavide, Seville, Spain)

Business Process Management Journal

ISSN: 1463-7154

Article publication date: 3 January 2023

Issue publication date: 13 January 2023

3

Abstract

Purpose

Manufacturing firms (MFs) nowadays are struggling to design and maintain an integrated product-service offer. This paper aims to explore the role of the supply chain (SC) in the design of the Product-Service System (PSS). In particular, the study focuses on the Design for Supply Chain (DfSC) approach in order to understand its role and contribution to the Design for Product Service Supportability (DfPSSu) approach in supporting PSS design.

Design/methodology/approach

Based on the multiple-case study approach, this paper used in-depth-interviews method to collect primary data from four multinational car manufacturers and two academic researchers.

Findings

The study reveals how a better design of the SC is required for the development of a service supportability approach that, in turn, facilitates the design of the PSS. Additionally, Internet of Things (IoT) technologies support MFs to analyse the ongoing development of the PSS business model. Finally, a better design of PSS is essential for strengthening the integration of Product and Service Offerings.

Practical implications

This study suggests that MFs can build dynamic SC capabilities to deal with fundamental changes that occurred when adopting servitization.

Originality/value

This paper is among the first attempts to study the design process of the PSS business model in a real business context taking into account different design strategies.

Keywords

Citation

Barrar, H. and Ruiz-Benitez, R. (2023), "Exploratory study of the impact of the supply chain on integrated product-service systems design", Business Process Management Journal, Vol. 29 No. 1, pp. 262-284. https://doi.org/10.1108/BPMJ-08-2022-0374

Publisher

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Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

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