Hierarchy the sectorial performance indicators for Brazilian franchises

Abstract

Purpose

The purpose of this paper is to study the level of importance existing among the indicators that were previously defined for a Performance Measurement Systems (PMS) and are relative to franchises in Brazil, using the Analytic Hierarchy Process (AHP) methodology, together with a series of tests, which are responsible by verifying the degree of reliability, robustness and stability of the parameters used and the results obtained. As a result, the author suggests that the diagnosing of the five delimited indicators have different relevance assigned to them.

Design/methodology/approach

This paper reviews extant literatures in Franchise, PMS, Multiple Criteria Decision Making (MCDM), in specific the theory about AHP.

Findings

The authors found that it was possible justified, for both the relative and the evaluative method, that the I3 was the main point of the system and, as a consequence, be considered as priority when talking about sectorial development of franchises in Brazil. As for the other indicators, even being located in a level lower than I3, they must be taken into contemplation in these measurements, however, with a relatively inferior importance degree.

Practical implications

It was possible to better comprehend which economics and non-economic factors selected have a more predominance in the Brazilian franchise context, according to characteristics of the companies present.

Originality/value

The absence of scientific papers that describe the relevance level of the main factors that influence in the Brazilian franchise system.

Citation

Neuenfeldt Júnior, A.L., Siluk, J.C.M., Soliman, M., Nara, E.O.B. and Kipper, L.M. (2015), "Hierarchy the sectorial performance indicators for Brazilian franchises", Business Process Management Journal, Vol. 21 No. 1, pp. 190-204. https://doi.org/10.1108/BPMJ-08-2013-0108