TY - JOUR AB - VL - 11 IS - 6 SN - 1463-5771 DO - 10.1108/bij.2004.13111fac.001 UR - https://doi.org/10.1108/bij.2004.13111fac.001 AU - Soltani Ebrahim PY - 2004 Y1 - 2004/01/01 TI - TQM Best Practices: 9-ICIT T2 - Benchmarking: An International Journal PB - Emerald Group Publishing Limited Y2 - 2024/05/09 ER -