Critical success factors for local government project stakeholder management
Built Environment Project and Asset Management
ISSN: 2044-124X
Article publication date: 11 May 2017
Abstract
Purpose
The purpose of this paper is to investigate the critical success factors (CSFs) for effective project stakeholder management at the local government level in Ghana.
Design/methodology/approach
The study used data from questionnaires administered to project stakeholders for identifying and ranking CSFs.
Findings
The study identified the top five CSFs for stakeholder management at the local government level in Ghana to be: communicating with and engaging stakeholders; identifying stakeholders properly; formulating a clear project mission statement; keeping and promoting good relationships; and analyzing stakeholder conflicts and coalitions.
Research limitations/implications
Generalization of the findings should be done with caution since the scope of data collection was limited to district assemblies in the Greater Accra region of Ghana. Nevertheless the results of the study are, however, useful and indicative and can lend direction to future research.
Practical implications
This paper has contributed to the growing body of knowledge related to CSFs for local government projects. The results should help understand factors which are of priority to stakeholders when assessing their involvement in projects. Further, the findings could form the basis for competency development of local government personnel in specific areas where improvements are required.
Originality/value
The paper identified CSFs for effective project stakeholder management at the local level. Most studies on critical factors in project environments have focused on CSFs and project success and thus this study delves into an area which has not received much attention in the literature.
Keywords
Citation
Amoatey, C. and Hayibor, M.V.K. (2017), "Critical success factors for local government project stakeholder management", Built Environment Project and Asset Management, Vol. 7 No. 2, pp. 143-156. https://doi.org/10.1108/BEPAM-07-2016-0030
Publisher
:Emerald Publishing Limited
Copyright © 2017, Emerald Publishing Limited