Young tourists’ perceptions of authenticity, perceived value and satisfaction: the case of Little India, Singapore

Abstract

Purpose

This study aims to empirically examine young tourists’ perceptions of object-based authenticity, existential authenticity and perceived value perceptions on satisfaction. Data were collected from young heritage tourists at the Little India heritage precinct in Singapore.

Design/methodology/approach

Qualitative data were collected via a pen and paper questionnaire at Little India in Singapore. Young tourists below 30 years of age were identified to complete the questionnaire. A total of 288 sets of valid responses were collected to perform statistical analysis to test the relationships between the key constructs in the research model.

Findings

The results of the study reaffirmed the application of the perceived value framework to authenticity. Object-based authenticity, existential authenticity and perceived monetary value yielded significant and positive effects on overall perceived value and, subsequently, satisfaction. Further, overall perceived value was found to mediate the relationships between object-based authenticity, existential authenticity and perceived monetary with satisfaction.

Research limitations/implications

This study provides researchers with a better understanding of authenticity and value perceptions of young tourists. It also lends further support for the integration of object-based and existential authenticity into the multidimensional approach to perceived value.

Practical implications

The results help destination marketers and policymakers better understand this important segment to develop more effective and sustainable marketing and management strategies.

Originality/value

This study addresses the lack of research in the literature on young tourists who will shape the tourism landscape of the future. It also further assesses the propriety of integrating authenticity measures into the measurement of perceived value.

Citation

Lee, S. and Phau, I. (2018), "Young tourists’ perceptions of authenticity, perceived value and satisfaction: the case of Little India, Singapore", Young Consumers, Vol. 19 No. 1, pp. 70-86. https://doi.org/10.1108/YC-07-2017-00714