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Digital channel for interaction with citizens in public sector entities

Rodrigo Castilla (Universidad Nacional de Cañete, San Vicente de Canete, Peru)
Alex Pacheco (Universidad Nacional de Cañete, San Vicente de Canete, Peru)
Ivan Robles (Universidad de Ciencias y Humanidades, Lima, Peru)
Andy Reyes (Open Nova IT Consulting, San Luis de Cañete Lima, Peru)
Ricardo Inquilla (Universidad Nacional de Cañete, San Vicente de Canete, Peru)

World Journal of Engineering

ISSN: 1708-5284

Article publication date: 28 December 2020

Issue publication date: 29 July 2021

Abstract

Purpose

The use of information and communication technologies has become essential in organizations, as it is considered a key factor for modernization; however, many public or private institutions do not start with the process of digitizing their services. The purpose of this paper is to seek to manage the digital identity through a mobile application on Android that is intuitive and simple to access information in a public entity in the Province of Cañete.

Design/methodology/approach

In this regard, for the development of the mobile application, it was divided into three phases: analysis and design, where the functional and nonfunctional requirements are collected, the interface and the client–server architecture are designed; development, where the predesigned interfaces are encoded with their respective documentation; finally, software testing, to detect possible errors, unexpected crushes and behavior of the functionalities at user level.

Findings

Thus, it was possible to implement a directory of mobile services for citizens to facilitate access to data, content and public information such as files and location of municipal premises.

Originality/value

The application provides a new means of digital communication to provide access to institutional information and monitoring of procedures as digital banking, education and medicine.

Keywords

Acknowledgements

Special thanks to the National University of Cañete, the Research Group on Entrepreneurship and Innovation C@ñeteLab, its great professors, valuable students and collaborators for carrying out this scientific paper throughout these years of study.

Citation

Castilla, R., Pacheco, A., Robles, I., Reyes, A. and Inquilla, R. (2021), "Digital channel for interaction with citizens in public sector entities", World Journal of Engineering, Vol. 18 No. 4, pp. 547-552. https://doi.org/10.1108/WJE-08-2020-0377

Publisher

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Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited