Digital channel for interaction with citizens in public sector entities

Abstract

Purpose

The use of information and communication technologies has become essential in organizations, as it is considered a key factor for modernization; however, many public or private institutions do not start with the process of digitizing their services. The purpose of this paper is to seek to manage the digital identity through a mobile application on Android that is intuitive and simple to access information in a public entity in the Province of Cañete.

Design/methodology/approach

In this regard, for the development of the mobile application, it was divided into three phases: analysis and design, where the functional and nonfunctional requirements are collected, the interface and the client–server architecture are designed; development, where the predesigned interfaces are encoded with their respective documentation; finally, software testing, to detect possible errors, unexpected crushes and behavior of the functionalities at user level.

Findings

Thus, it was possible to implement a directory of mobile services for citizens to facilitate access to data, content and public information such as files and location of municipal premises.

Originality/value

The application provides a new means of digital communication to provide access to institutional information and monitoring of procedures as digital banking, education and medicine.

Citation

Castilla, R., Pacheco, A., Robles, I., Reyes, A. and Inquilla, R. (2021), "Digital channel for interaction with citizens in public sector entities", World Journal of Engineering, Vol. 18 No. 4, pp. 547-552. https://doi.org/10.1108/WJE-08-2020-0377