A dialogic reframing of talent management as a lever for hospitableness

Abstract

Purpose

The purpose of this paper is to consider how the talent of hospitableness can be transposed to commercial settings without a wholesale erosion of its altruistic and moral core and how it can be effectively leveraged within the talent management (TM) process.

Design/methodology/approach

The authors unpack the concept of hospitableness which entails an unconditional disposition and moral obligation in the host to care for their guest. This paper also exposes its moral dilemmas and the risks it presents to both host and guest – leading to the endorsement of reciprocal altruistic hospitableness which warrants altruistic sentiments and moral obligations in both parties as the necessary condition for a more protective, mutually beneficial and enduring host–guest relationship. Against the backdrop of the tourism and hospitality industry, this paper examines the challenges of transposing hospitableness to commercial settings without a wholesale erosion of its altruistic and moral core. It posits that what is needed is a reframing of TM as a dialogic process through which hospitableness can be effectively leveraged as a unique talent.

Findings

In carrying out this exercise, this paper develops a conceptual framework that brings the TM process under the overarching principle of free dialogue – which the authors see as a precondition for preserving the altruistic and moral core of hospitableness even when transposed to commercial settings.

Practical implications

The framework contains concrete guidelines on how to reframe TM as dialogic practice and can be used as a canvas for experimentation in managing the talent of hospitableness and for training purposes.

Originality/value

The paper expands the conceptual dimensions of hospitableness and deepens understanding of its application via the TM process to commercial settings.

Citation

Ramdhony, A. and D’Annunzio-Green, N. (2018), "A dialogic reframing of talent management as a lever for hospitableness", Worldwide Hospitality and Tourism Themes, Vol. 10 No. 1, pp. 14-27. https://doi.org/10.1108/WHATT-10-2017-0066