There is a fourth industrial revolution: the digital revolution
Abstract
Purpose
This paper aims to identify potential issues for the travel and tourism industry, regarding technology in the digital era.
Design/methodology/approach
Travelport has defined five major themes in this area: big data, hybrid cloud, mobile, artificial intelligence and internet of things.
Findings
Issues such as personal data privacy, choice of solutions that preserve environmental sustainability, impact of the industry’s environmental footprint and growing number of conflict areas around the world mean that ethics comes before business as a benchmark.
Originality/value
This paper presents the perspective of a global distribution system operator regarding trends and opportunities affecting the travel industry.
Keywords
Citation
Loureiro, A. (2018), "There is a fourth industrial revolution: the digital revolution", Worldwide Hospitality and Tourism Themes, Vol. 10 No. 6, pp. 740-744. https://doi.org/10.1108/WHATT-07-2018-0044
Publisher
:Emerald Publishing Limited
Copyright © 2018, Emerald Publishing Limited