Responding to the tourism industry training and human resource challenges in Sri Lanka

Chandra Mohotti (Sri Lanka Institute of Tourism and Hotel Management, Colombo, Sri Lanka)
Chandana (Chandi) Jayawardena (Chandi J. Associates Inc. Consulting, St Catharines, Canada)
Richard Teare (Global University for Lifelong Learning, Banbury, UK)

Worldwide Hospitality and Tourism Themes

ISSN: 1755-4217

Publication date: 11 November 2013

Abstract

Purpose

The paper aims to explore the foremost training and human resource development challenges from the perspective of the Ministry of Economic Development funded Sri Lanka Institute of Tourism and Hotel Management (the institute).

Design/methodology/approach

The first of two theme issue articles on industry training and human resource challenges, the paper is based on discussions with senior management and staff representing the Institute at its main campus in Colombo. The second article features responses from community leaders and from one of the Institute's provincial centres in Anuradhapura.

Findings

The Institute has identified the need to commercialize its country-wide operations so as to minimize the amount of Government subsidy and ensure that its courses are aligned as closely as possible with the needs of Industry. Second, senior management spoke about the challenge of attracting Sri Lankans to engage in tourism and thereafter equipping them with the personal and professional skills needed to provide the level of service expected by international tourism visitors.

Practical implications

The paper highlights the need for innovative thinking and action in response to practical challenges and business development pressures.

Originality/value

The study draws on the views of senior industry practitioners who are actively engaged in responding to the challenges arising from Sri Lanka's ambitious plans for tourism development.

Keywords

Citation

Mohotti, C., (Chandi) Jayawardena, C. and Teare, R. (2013), "Responding to the tourism industry training and human resource challenges in Sri Lanka", Worldwide Hospitality and Tourism Themes, Vol. 5 No. 5, pp. 456-463. https://doi.org/10.1108/WHATT-05-2013-0028

Download as .RIS

Publisher

:

Emerald Group Publishing Limited

Copyright © 2013, Emerald Group Publishing Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.