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Human capital challenges in the food and beverage service industry of Canada: Finding innovative solutions

Doris Miculan Bradley (School of Hospitality and Tourism Management, George Brown College, Toronto, Canada)
Tony Elenis (Ontario Restaurant, Hotel and Motel Association, Toronto, Canada)
Gary Hoyer (School of Hospitality and Tourism Management, George Brown College, Toronto, Canada)
David Martin (Ted Rogers School of Hospitality and Tourism Management, Ryerson University, Toronto, Canada)
James Waller (Department of Hospitality, Algonquin College of Applied Arts and Technology, Ottawa, Canada)

Worldwide Hospitality and Tourism Themes

ISSN: 1755-4217

Article publication date: 14 August 2017

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Abstract

Purpose

Challenged by a clear shortfall of available employees to be long-term members of the food service industry, this paper aims to establish reasons for the shortage of available employees and curate a number of strategies to improve the situation.

Design/methodology/approach

This paper draws on the perspectives of many industry stakeholders. These professionals collaborated to identify a number of contributing factors to the shortage of employees in the Canadian food and beverage industry. Corresponding solutions were assessed, prioritized and categorized by groups responsible for taking action.

Findings

There are many strategies that can be implemented in both the short and long term that can increase the draw for potential employees to join this industry.

Practical implications

Industry members, educators and government policymakers can all play a role in improving the worker shortage in the food service industry. The recommendations range from industry collaboration to redefinition of jobs and to redistribution of wages.

Originality/value

The co-authors of this paper include the President and CEO of Ontario Restaurant, Hotel and Motel Association and educators with strong industry experiences gained in the positions of food and beverage director, restaurant manager and executive chef. Given the diverse experiences of the author team, this paper creates a more holistic view of the recommendations to consider for this industry to see positive change.

Keywords

Citation

Bradley, D.M., Elenis, T., Hoyer, G., Martin, D. and Waller, J. (2017), "Human capital challenges in the food and beverage service industry of Canada: Finding innovative solutions", Worldwide Hospitality and Tourism Themes, Vol. 9 No. 4, pp. 411-423. https://doi.org/10.1108/WHATT-04-2017-0017

Publisher

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Emerald Publishing Limited

Copyright © 2017, Emerald Publishing Limited