Social disruption of the tourism and hospitality industries: implications for post-COVID-19 pandemic recovery
Worldwide Hospitality and Tourism Themes
ISSN: 1755-4217
Article publication date: 15 June 2021
Issue publication date: 21 July 2021
Abstract
Purpose
The purpose of this study is to examine how societal disruptions in the wake of disasters and crises also disrupt the tourism and hospitality industries.
Design/methodology/approach
This paper takes a case-study approach. First, the literature on disasters/crises is reviewed; then three cases in which disasters impacted local, regional and global tourism and hospitality industries are examined: Hurricane Katrina, Arab Spring and the COVID-19 pandemic.
Findings
Three principles are proposed to assist in mitigating the impacts of disaster on the tourist industry. These principles also serve as a means of potentially re-orienting and guiding the tourism and hospitality industries toward a sustainable and equitable future.
Originality/value
In addition to the three guiding principles offered in this paper; the examination of COVID-19 offers a novel case in which tourism is impacted globally by a singular disaster. Findings and implications from this case will guide recovery and, potentially, allow for a reconceptualization of the tourism and hospitality industries.
Keywords
Citation
Chapman, C.M., Miller, D.S. and Salley, G. (2021), "Social disruption of the tourism and hospitality industries: implications for post-COVID-19 pandemic recovery", Worldwide Hospitality and Tourism Themes, Vol. 13 No. 3, pp. 312-323. https://doi.org/10.1108/WHATT-02-2021-0038
Publisher
:Emerald Publishing Limited
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