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“Knowledge management practices” as moderator in the relationship between organizational culture and performance in information technology companies in India

Timothy Shea (Department of Decision and Information Sciences, Charlton College of Business, University of Massachusetts Dartmouth, Dartmouth, Massachusetts, USA)
Syed Aktharsha Usman (Department of Management, Jamal Mohamed College, Tiruchirappalli, India)
Sengottuvel Arivalagan (Department of Management, Jamal Mohamed College, Tiruchirappalli, India)
Satyanarayana Parayitam (Department of Management and Marketing, Charlton College of Business, University of Massachusetts Dartmouth, Dartmouth, Massachusetts, USA)

VINE Journal of Information and Knowledge Management Systems

ISSN: 2059-5891

Article publication date: 9 July 2021

Issue publication date: 29 May 2023

1522

Abstract

Purpose

The purpose of this study is to empirically examine knowledge management (KM) practices as a moderator in the relationship between organizational culture and performance. The effect of four types of organizational culture on organizational performance was studied. In addition to direct effects, most importantly, KM practices as a moderator in strengthening the culture-performance relationship were empirically examined.

Design/methodology/approach

A carefully crafted survey instrument was distributed and data was collected from 1,255 respondents from 10 information technology companies in India. After checking the psychometric properties of the instrument, this paper performs hierarchical regression to test hypotheses.

Findings

The results reveal that: cooperative culture, innovative culture, consistent culture and effectiveness culture were all positively and significantly related to organizational performance; KM practices were positively and significantly related to organizational performance, KM practices moderate the relationship between various dimensions of organizational culture and organizational performance.

Research limitations/implications

As with any survey-based research, the present study suffers from the problems associated with self-report measures. These are common method bias and social desirability bias. However, this study attempts to minimize these limitations by following appropriate statistical techniques.

Practical implications

This study contributes to both practicing managers and the literature on KM and organizational culture. The study suggests that managers use KM practices, which are all-pervasive and very important for improving organizational performance. The results highlight the importance of implementing KM practices in organizations.

Originality/value

This study provides new insights into the importance of KM practices in achieving sustained competitive advantage by achieving organizational effectiveness. To the knowledge, the importance of KM practices is underemphasized in organizational culture research.

Keywords

Acknowledgements

The authors would like to thank W.B. Lee, the Editor and the anonymous reviewers for their constructive suggestions in the earlier versions of the manuscript.

Citation

Shea, T., Usman, S.A., Arivalagan, S. and Parayitam, S. (2023), "“Knowledge management practices” as moderator in the relationship between organizational culture and performance in information technology companies in India", VINE Journal of Information and Knowledge Management Systems, Vol. 53 No. 4, pp. 719-747. https://doi.org/10.1108/VJIKMS-12-2020-0232

Publisher

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Emerald Publishing Limited

Copyright © 2021, Emerald Publishing Limited

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