Physician’s perception of E-consultation adoption amid of COVID-19 pandemic

Abstract

Purpose

The purpose of this paper is to investigate physicians’ perceptions of e-consultation adoption, which has the potential to bridge existing gaps in the current health-care system, using the unified theory of acceptance and use of technology (UTAUT2) framework.

Design/methodology/approach

The judgemental sampling method was embraced to collect primary data from 337 physicians from Delhi-National Capital Region who had experience with e-consultation. A number of hypotheses was developed and tested using structural equation model based on UTAUT2.

Findings

The study’s findings revealed an affirmative and significant relation between a physician’s intention to embrace e-consultation and facilitating conditions, effort expectancy, social influence and performance expectancy; however, habit and experience are not significantly linked to it.

Originality/value

This study will not only add to the existing body of knowledge about e-consultation adoption, but it will also assist electronic health service providers in devising strategies to encourage the usage of e-consultation services in emerging economies such as India where people are deprived of the right to access better health care due to lack of physical infrastructure.

Citation

Dash, A. and Sahoo, A.K. (2023), "Physician’s perception of E-consultation adoption amid of COVID-19 pandemic", VINE Journal of Information and Knowledge Management Systems, Vol. 53 No. 6, pp. 1271-1286. https://doi.org/10.1108/VJIKMS-06-2021-0103