Evaluating ERP systems success: evidence from Jordanian firms in the age of the digital business
VINE Journal of Information and Knowledge Management Systems
ISSN: 2059-5891
Article publication date: 12 August 2021
Issue publication date: 20 November 2023
Abstract
Purpose
This paper aims to propose a theoretical extension of the information system success model (ISSM) to evaluate enterprise resource planning (ERP) success at an organizational level in Jordan. It explores whether information quality, system quality and service quality have a positive impact on both perceived usefulness and user satisfaction as antecedents of organizational impact.
Design/methodology/approach
A questionnaire was undertaken to gather data from chief information officers among Jordanian firms, with a total of 134 valid returns tested via partial least squares structural equation modeling.
Findings
The results showed that most of the research hypotheses proposed are empirically supported, with the exception of the influence of service quality on user satisfaction which was extremely low.
Originality/value
To the best of the authors’ knowledge, this is the first empirical work that measured ERP success from an organizational perspective in Jordan. It also provides insight into how the factor of perceived usefulness is incorporated into ISSM in the mandatory system case and its influences on organizational benefits.
Keywords
Citation
Al-Okaily, A., Al-Okaily, M. and Teoh, A.P. (2023), "Evaluating ERP systems success: evidence from Jordanian firms in the age of the digital business", VINE Journal of Information and Knowledge Management Systems, Vol. 53 No. 6, pp. 1025-1040. https://doi.org/10.1108/VJIKMS-04-2021-0061
Publisher
:Emerald Publishing Limited
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