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Online knowledge sharing and creativity in the context of working from home during the COVID-19 pandemic

Pham Thi Minh Ly (Faculty of Business Administration, Ton Duc Thang University, Ho Chi Minh City, Vietnam)
Pham Tien Thanh (Faculty of Business Administration, Ton Duc Thang University, Ho Chi Minh City, Vietnam)
Le Tuan Duy (School of Business, Western Sydney University, Sydney, Australia)
Chau Ngoc Phuong Nghi (Faculty of Business Administration, Ton Duc Thang University, Ho Chi Minh City, Vietnam)
Nguyen Doan Phi Giao (Faculty of Business Administration, Ton Duc Thang University, Ho Chi Minh City, Vietnam)
To Mong Nghi (Faculty of Business Administration, Ton Duc Thang University, Ho Chi Minh City, Vietnam)

VINE Journal of Information and Knowledge Management Systems

ISSN: 2059-5891

Article publication date: 9 September 2022

Issue publication date: 7 March 2023

635

Abstract

Purpose

The COVID-19 lockdown has forced many organizations and employees to work from home. In such uncertain and unprecedented context, it is crucial for organizations to stimulate their employees’ creativity to adapt to new working environment and thus to sustain and improve organizational performance. This paper aims to examine how to stimulate employees’ creativity by focusing on their online knowledge sharing (OKS) behaviors, their use of online platforms and their organizations’ innovation climate in a working from home (WFH) context because of the lockdown. For empirical analysis, this research uses data from Vietnam – a developing country in the Southeast Asia.

Design/methodology/approach

Data are collected from employees working in Ho Chi Minh City but WFH during the COVID-19 lockdown. Structural equation models are used for analyzing the data.

Findings

Online platform use and organizational innovation climate are positively associated with creativity directly and indirectly via the mediating roles of internal and external OKS.

Research limitations/implications

This research provides policymakers, organizational leaders and managers with an important evidence on how to stimulate creativity by emphasizing the roles of knowledge sharing, online platforms and innovation climate. Accordingly, relevant practical implications are also drawn to sustain or improve organizational performance in the context of WFH context because of COVID-19 lockdown. This research also contributes to knowledge management literature by providing an evidence on the relationships between online platform use, organizational innovation climate, OKS and creativity.

Originality/value

This research is among the early attempts that explore the associations between employees’ use of online platforms, their organizations’ innovation climate, their internal and external OKS behaviors and their creativity in the context of WFH because of a lockdown.

Keywords

Acknowledgements

Data availability statement: The data that support the findings of this study are available from the corresponding author upon reasonable request.

Citation

Thi Minh Ly, P., Tien Thanh, P., Duy, L.T., Nghi, C.N.P., Giao, N.D.P. and Nghi, T.M. (2023), "Online knowledge sharing and creativity in the context of working from home during the COVID-19 pandemic", VINE Journal of Information and Knowledge Management Systems, Vol. 53 No. 2, pp. 292-314. https://doi.org/10.1108/VJIKMS-03-2022-0078

Publisher

:

Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

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