Knowledge management systems use and competency development among knowledge workers

Ishaq Oyebisi Oyefolahan (International Islamic University Malaysia, Kuala Lumpur, Malaysia)
P.D.D. Dominic (Universiti Teknologi Petronas, Perak, Malaysia)

VINE

ISSN: 0305-5728

Publication date: 11 November 2013

Abstract

Purpose

The purpose of this research is to investigate how socio-technical factors inherent in organizational practices and knowledge management systems (KMS) lead to the emergence of autonomous motivation to use KMS and which in turn influences actual utilization and competency development as an impact of KMS utilization.

Design/methodology/approach

This research takes a quantitative approach to data collection on the constructs measuring socio-technical factors, autonomous motivation, KMS utilization and competency development. The survey consisted of 306 knowledge workers across different organizations in Malaysia with experience using KMS. The data collected were analysed using structural equation modelling approach with AMOS software.

Findings

The research findings indicate that the existence of innovative norms in organizations and KMS that provide adequate linkages or connections among knowledge workers are significantly and positively related with the development of autonomous motivation towards KMS use. In addition, autonomous motivation to use was found to have substantial influence on KMS usage and moderately influences the development of competency. Finally, the actual utilization of KMS was found to be contributing significantly to competency development among knowledge workers.

Research limitations/implications

Although the approach of this study is aimed at generalization of results with the combination of responses from individuals working in different organizational settings, few limitations may still affect the scope of the study. First, only an innovative norm is considered as an organizational factor in this research, other constructs such as collaboration and structure are important factors which can be explored in a future study. Secondly, the study is limited to a single country; future studies may include knowledge workers from different countries with exposure to different cultures.

Practical implications

The research offers recommendations and suggestions to managers and top management on the organizational practices and KMS design that can make knowledge workers volitionally utilize the KM systems as well as how the impact of implemented KMS on knowledge workers can be measured.

Originality/value

The conceptualization of autonomous motivation to use KMS and the factors contributing to it, as well as identification of competency development as a benefit of KMS use, represent an innovation in the theoretical perspective.

Keywords

Citation

Oyebisi Oyefolahan, I. and Dominic, P. (2013), "Knowledge management systems use and competency development among knowledge workers", VINE, Vol. 43 No. 4, pp. 482-500. https://doi.org/10.1108/VINE-07-2012-0023

Download as .RIS

Publisher

:

Emerald Group Publishing Limited

Copyright © 2013, Emerald Group Publishing Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.