TY  - JOUR
AB  - Purpose The purpose of this paper is to examine the relationships between perceived organizational support, work-family conflict, family-work conflict and presenteeism in the context of hotel industry.Design/methodology/approach Data were collected via survey administered to 402 employees of five-star hotels in Antalya, Turkey. Data were analyzed using SPSS package program.Findings The results showed that there was a significant and negative relationship between perceived organizational support and presenteeism and a significant and positive relationship between work-family/family-work conflict and presenteeism. Moreover, perceived organizational support had no significant effect on presenteeism, while work-family/family-work conflict had a significant effect on presenteeism.Practical implications Hotels need a healthy and productive workforce to ensure customer satisfaction and increase the quality of service. Reducing work-family/family-work conflict and increasing organizations’ support to employees is critical for protecting employee health and eliminating presenteeism behavior.Originality/value This study provides organizations with practical and theoretical implications to improve employee health and productivity.
VL  - 72
IS  - 2
SN  - 1660-5373
DO  - 10.1108/TR-09-2016-0031
UR  - https://doi.org/10.1108/TR-09-2016-0031
AU  - Arslaner Ebru
AU  - Boylu Yasin
PY  - 2017
Y1  - 2017/01/01
TI  - Perceived organizational support, work-family/family-work conflict and presenteeism in hotel industry
T2  - Tourism Review
PB  - Emerald Publishing Limited
SP  - 171
EP  - 183
Y2  - 2024/09/19
ER  -