This paper aims to discuss how emotional intelligence can be incorporated into the tourism sector to enhance tourist experience.
The paper reviews and synthetises current research on emotional intelligence and tourism research.
Emotional intelligence is proposed to be incepted into the tourism context through its influence on the service encounter between tourism service representatives and tourists.
The paper provides a fresh view on tourist experience and suggests applying emotional intelligence into the tourism context to enhance tourist experience.
CitationDownload as .RIS
Emerald Publishing Limited
Copyright © 2019, Emerald Publishing Limited