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Market segmentation analysis in tourism: a perspective paper

Sara Dolnicar (UQ Business School, University of Queensland, Brisbane, Australia)

Tourism Review

ISSN: 1660-5373

Article publication date: 27 June 2019

Issue publication date: 20 February 2020

Abstract

Purpose

This paper discusses the dos and don'ts of market segmentation analysis. Market segmentation analysis is younger than the journal Tourism Review, but nevertheless has a rich history in tourism research and continues to be extensively used by both tourism researchers and industry.

Design/methodology/approach

After a brief overview of the origins of market segmentation analysis and its uptake in tourism, a number of key considerations are discussed, which are critical to ensuring that practically useful and reliable market segments emerge from the analysis.

Findings

Do accept that market segmentation is exploratory. Do spend a lot of time ensuring you collect high-quality data. Don’t use ordinal data. Don’t use correlated variables. Do ensure your sample size is large enough. Don’t use factor-cluster analysis. Do conduct data structure analysis. Don’t complicate things.

Originality/value

This is a perspective study; it offers a concise discussion of key issues in market segmentation analysis and directs the interested reader to resources where they can learn more about each of these issues.

Keywords

Citation

Dolnicar, S. (2020), "Market segmentation analysis in tourism: a perspective paper", Tourism Review, Vol. 75 No. 1, pp. 45-48. https://doi.org/10.1108/TR-02-2019-0041

Publisher

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Emerald Publishing Limited

Copyright © 2019, Emerald Publishing Limited