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Integrated quality environmental management implementation in food processing SMEs: A case study of a developing country

Syed Ali Raza Shah (Razak Faculty of Technology and Informatics, Universiti Teknologi Malaysia, Kuala Lumpur, Malaysia)
Khairur Rijal Jamaludin (Razak Faculty of Technology and Informatics, Universiti Teknologi Malaysia, Kuala Lumpur, Malaysia)
Hayati Habibah Abdul Talib (Razak Faculty of Technology and Informatics, Universiti Teknologi Malaysia, Kuala Lumpur, Malaysia)
Sha’ri Mohd Yusof (Razak Faculty of Technology and Informatics, Universiti Teknologi Malaysia, Kuala Lumpur, Malaysia)

The TQM Journal

ISSN: 1754-2731

Article publication date: 18 September 2019

Issue publication date: 27 September 2019

394

Abstract

Purpose

The purpose of this paper is to identify the critical success factors (CSFs) of integrated quality environmental management (IQEM) and analyze their impact on operational performance (OP) and environmental performance (EP) in food processing Small and medium-sized enterprises (SMEs) in Pakistan.

Design/methodology/approach

The study is based on collecting data using a survey questionnaire through snowball sampling technique. A total of 302 food processing SMEs operating in Punjab, Pakistan, responded to the survey. SPSS version-23 and SmartPLS-3 were used for data analysis.

Findings

The literature review identified leadership (LS), employee management (EM), strategic planning (SP), information management (IM), process management (PM), supplier management (SM) and customer focus (CF) as CSFs of IQEM. The results of this study found a significant relationship of all identified CSFs with operational performance in food processing SMEs whereas EM, IM, PM and SM were insignificant with the EP in the food processing SMEs.

Research limitations/implications

Although this study has collected data from one province, the Punjab province, it still relevant in identifying the CSFs for IQEM implementation within food processing SMEs to improve performance.

Originality/value

Despite the wide spread of integrated systems practices in the developed countries, little attention has been placed to implement and assess the IQEM initiatives by organizations in the developing countries. Thus, this study identified CSFs of IQEM based on empirical studies and analyzed their impact on OP and EP of food processing SMEs.

Keywords

Citation

Shah, S.A.R., Jamaludin, K.R., Talib, H.H.A. and Yusof, S.M. (2019), "Integrated quality environmental management implementation in food processing SMEs: A case study of a developing country", The TQM Journal, Vol. 31 No. 5, pp. 740-757. https://doi.org/10.1108/TQM-11-2018-0166

Publisher

:

Emerald Publishing Limited

Copyright © 2019, Emerald Publishing Limited

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